Frequently Asked Questions
Where are you located?
- Immaculate Visuals® is based out of Tampa, FL, U.S.A
Are you willing to travel?
- Of course! Immaculate Visuals has travelled all over the country fulfilling the needs of its clientele. All sessions/events outside of the Tampa Bay Area are subject to additional traveling fees. Contact us at email@example.com to learn more about fees!
Do you require a deposit to book a session?
- Yes, a twenty-five (25) percent non-refundable deposit based off of the total cost of your session is due at the time of booking to ensure your date and time are blocked off for you.
What is your refund policy?
- No refunds are offered for cancellations as deposits are non-refundable.
What if I don't see the exact package I need for my occasion?
- We are more than willing to create the experience necessary to bring your vision to life! If you need a custom package created to fit your needs, simply email us at firstname.lastname@example.org or fill the contact us form with your details and requirements!
Can I bring people with me to our session?
Yes! It is important that you are as comfortable as possible for your shoot so bringing along a friend to encourage you is highly recommended.
How will I receive my photos/video?
- All files will be delivered through a secure online gallery or link where you can view, download and even order prints from your session via the online store.
when will i receive my files?
- The turnaround time for a photoshoot can be anywhere between 3 days to a week. For video, the turnaround time is typically 1-2 weeks. In cases of special events (i.e. weddings) the timeline will be discussed and agreed upon separately.